Support
HC Standard Support & Upgrade Protection
With SSUP coverage, customers always have access to the latest features and fixes, with 12 months of major and minor version upgrades included with every new license.
What Is the "Standard Support - Upgrade Protection" (SSUP) Policy?
Depending on the contract offered at the time of initial purchase, Hosting Controller customers are provided 12 months of standard support & upgrade protection coverage with the purchase of new license(s). Upgrade protection includes access to all major and minor version upgrades for 12 months from the date of purchase at no additional charge. During this time, the customer can download and install any minor version upgrades and, if Hosting Controller issues any major release before the expiration date, the license can be upgraded to the latest version at no additional charge.
SSUP Faqs
Standard Support & Upgrade Protection Faqs
How Do I Upgrade My Software to the Latest Version?
If you have current upgrade protection coverage, you can visit the upgrade center to get the upgraded license of the latest version. This lets you download and install the newest version of the product from the HC website. Add-ons and enterprise services are based on a yearly model and require active upgrade protection on a product license.
How Do I Renew My SSUP Coverage?
You can renew your SSUP within 60 days after your current coverage expires, ensuring continuous coverage for an additional 12 months at only 30% of the new product price.
My SSUP Is Already Expired. How Do I Resume Upgrade Protection?
You may still resume SSUP for 50% of the new product price. Because expired renewals are priced much higher, it is better to maintain SSUP coverage and remain on the latest version.
How Does SSUP Work for Add-Ons and Enterprise Modules?
Add-ons and enterprise services are based on a yearly model and require active upgrade protection on a product license. If add-ons and enterprise services are purchased at a later date, they are prorated to the upgrade protection date of the associated product license.