Support
Hosting Controller Professional Support Services
Professional services for enterprises and service providers engaged in deployments of Exchange and other Microsoft enterprise products, for in-house use or as hosted services.
Microsoft Product Deployments
Hosting Controller offers professional services for enterprises and service providers who are engaged in deployments of Exchange and other Microsoft enterprise products either for in-house use or to be offered as hosted services. Deployments could be on-premises or in the cloud, on private, hybrid or public clouds. They could be fresh installations or upgrades of existing installations, and may also include migrations from legacy systems. These products include:
Supported Microsoft Products
- Microsoft Exchange
- Microsoft SharePoint
- Microsoft Skype for Business
- Microsoft Dynamics CRM
About Hosting Controller
Engagement Categories
HC is a validated solution vendor by Microsoft, endorsing that our experience not only spans commissioning the software but we also understand the nuts and bolts of the technology behind it.
Planning & Design Engagement
An engagement for the purpose of providing a full-scale Design Document. Hosting Controller engineers gather and analyze your requirements, discuss different options, and prepare a Design Document according to Microsoft's latest best practices — detailed enough for any qualified team to follow step by step for commissioning of the whole project.
The Design Document covers an Executive Summary (overview, policy decisions, deployment details, scalability, optional services, and operational requirements), suggested hardware models and configurations (SuperMicro, DELL, HP, IBM, Cisco) with budgetary prices, capacity planning, deployment configuration, networking, security and redundancy diagrams, usage and high-availability scenarios, service monitoring, scalability, Level 1 support use cases, and optional migration guidance.
- Executive Summary — applications, timelines, policy, capacity, and operations
- Suggested hardware with budgetary prices
- Capacity planning, BoQ, and what-if dimensioning sheets
- Networking, security, and redundancy diagrams
- High availability, monitoring, scalability, and migration options
Installation & Commissioning
Full spectrum Installation and Commissioning services for various Microsoft products. This engagement starts with a Detailed Design document in hand — either prepared by Hosting Controller's Planning and Design team or by other third parties. Unless an on-site installation contract is negotiated, all services are provided remotely.
Hardware needs to be installed in the data center with remote access available for the management interface. If an IP-based management interface is not available, the base operating system needs to be installed with remote access available. Hosting Controller makes its VM Template Library available for required Microsoft and third-party applications, deployed on guest OSes as per the Design Document.
- Network connectivity, redundancy, and load balancing
- Security, high availability, and monitoring configuration
- Operating procedures training for provisioning, monitoring, and Level 1 SOPs
- Handing over / taking over with acceptance testing and password transfer
Microsoft-Validated Expertise
HC is a validated solution vendor by Microsoft. That endorsement means our experience not only spans commissioning the software but also understanding the technology behind it — so Planning & Design and Installation & Commissioning engagements stay aligned with Microsoft best practices from day one.
