Support
HC ++ Support Services
HC extends its support domain beyond HC software under HC ++ Support Services, so issues outside the product still get resolved and your business keeps moving.
Support That Goes Beyond the Software
Hosting Controller has been offering remarkable support services to its clientele for many years. Keeping in view the latest business trends and challenges, HC extends its support domain to a higher level under the banner of HC ++ Support Services. This service not only strengthens the bond between HC and customers but also ensures that their business meets all its targets successfully. HC's friendly staff always goes out of the way to provide support and resolve issues of every customer. These reported affairs are related to HC software, but there are also a number of matters which are not directly related to HC. At HC we understand that no matter what the domain of the encountered issue is, it affects the flow of the involved business. To address all such issues we offer HC ++ Support Services.
What Is Covered?
Domains Outside HC Software Troubleshooting
HC ++ Support Services deal with complications in different domains that do not come under HC software troubleshooting, divided as follows:
Server Migration
Move workloads and hosting environments between servers with guided assistance from the HC support team when the work falls outside day-to-day HC software troubleshooting.
Third Party Software Installation & Configuration
Get help installing and configuring third-party software in your environment. Simple installs may need only one or two Incident Support Plan instances.
Microsoft Enterprise Applications Installation & Configuration
Installation and configuration assistance for Microsoft enterprise applications when those tasks are outside standard HC software support coverage.
Custom Integration & Development Services
Custom integration and development work tailored to your environment. Larger customizations may require multiple Incident Support Plan instances as advised by the HC support team.
Incident Support Plan
HC ++ Support associates an "Incident Support Plan" with each service. The number of incidents depends on its scale. For example, a simple third-party software installation may require one or two instances, while HC customization may require ten. Each instance costs $65, and the number of incidents is suggested by the HC support team. Contact support, describe your requirements, place your order, then open a support ticket referencing your invoice id.
- Existing customer? Login to the License Management System to place new orders, buy upgrades, and manage your licenses.
- New customer? Contact HC Sales for a quotation and account setup in the License Management System.
- Open a support ticket after placing your order, with detailed requirements and your invoice id.
Pricing
Purchase Option
HC ++ Support Services
| Support Name | Support Price |
|---|---|
| Incident Support Plan | US$65.00/Incident ** |