Hosting Controller takes the concept of customer support to a level above by offering HC Professional Support Services. These services deal with the complications of different domain which do not come under the HC software trouble shooting. Read more
|HC Professional Support Services
|Incident Support Plan
- If you are an existing customer login to License Management System to place new orders, buy upgrades and manage your existing licenses.
- If you are a new customer contact HC Sales to get a quotation and have account setup in License Management System.
- HC Support associates some Incident Support Plan with each issue. The number of incidents to be associated with the problem depends on its scale. For example a simple installation of a third party software may require the purchase of two instances of Incident Support Plan. And HC customization may require the purchase of 10 instances of Incident Support Plan. Each instance of Incident Support Plan costs $65. The number of incidents to be associated is decided (suggested) by HC support team.