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HC Standard Support & Upgrade Protection

HC Standard Support - Upgrade ProtectionWhat is Hosting Controller "Standard Support - Upgrade Protection" (SSUP) policy?

Depending on the contract offered at the time of initial purchase, Hosting Controller customers are provided 12 months* of standard support & upgrade protection coverage with the purchase of new license(s). Upgrade protection includes access to all major and minor version upgrades for 12 months from the date of purchase at no additional charge. For example, if a new HC license is purchased on May 1, 2008, upgrade protection will expire on April 30, 2009. During this time, the customer can download and install any minor version upgrades and, if Hosting Controller issues any major release before expiration date, the license can be upgraded to the latest version at no additional charge. With HC upgrade protection coverage, customers will always have access to the latest features and fixes.

Standard Support & Upgrade Protection FAQ's

I have current SSUP coverage. How do I upgrade my software to the latest version?
You may have purchased add-on products or enterprise services to extend the functionality of your software at later days. Add-ons and enterprise services are based on a yearly model and require active upgrade protection on a product license. If add-ons and enterprise services are purchased at later date, they are prorated to the upgrade protection date of the associated product license.