Hosting
Controller takes the concept of customer support to
a level above by offering HC++ Support Services. This
plan deals with the complications of different domain
which do not come under the HC software trouble shooting.
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HC
Support associates some “Incident Support Plan”
with each issue. The number of incidents to be associated
with the problem depends on its scale. For example a simple
installation of a third party software may require the
purchase of two instances of “Incident Support Plan”.
And HC customization may require the purchase of 10 instances
of “Incident Support Plan”. Each instance
of “Incident Support Plan” costs $50. The
number of incidents to be associated is decided (suggested)
by HC support team.
