Customers
can encounter abundant issues daily. Some are just the
confusion at the their end, some require a minor change
in a setting or a file and some may need to engage the
development staff or rarely it may be a flaw on the
product end. The resolution time of all these is different.
HC Support associates some “Incident Support
Plan” with each issue. The number of incidents
to be associated with the problem depends on its scale.
For example a simple installation of third party software
may require the purchase of two instances of “Incident
Support Plan”. And HC customization may require
the purchase of 30 instances of “Incident Support
Plan”. Each instance of “Incident Support
Plan” costs $65. The number of incidents to be
associated is decided (suggested) by HC support team.
When you encounter an issue which come under
any of the above mentioned domains, the procedure you
may need to follow is as below:
- Contact HC
support team via Live Chat or Email.
- Describe your problem.
- Team will advise you about the number of incidents
to be purchased.
- Place your order for the required number of instances.
- You must open a support ticket right after you have
placed the order.
- Write your problem with detail and mention your
invoice id in that ticket for reference.
To purchase required number of instances of “Incident
Support Plan” visit our online
store. |
