TROUBLE TICKET

Trouble ticketing is a built-in feature of reporting a specific problem or issues or requesting help from one level above ( in case of webadmin this above level is reseller and in case of reseller it is hostadmin). The trouble ticketing is an efficient way to track requests and provide response in time and ensure systemised record keeping of these responses and requests.

Thus Trouble tickets are an easy way of sending a support request to your hosting administrator or Hosting Controller whenever you have a problem.

It consists of following sections:

• Client Tickets:

This section is used to view and manage the tickets sent to you by your clients (resellers and webadmins).

• My Categories:

Each ticket belongs to a category. Categorizing tickets makes the management easier. This section is used to view all your trouble ticket categories.

• Add Category:

The panel comes with all the possible categories. Still at any time you can add a new category according to your requirement. This section is sued to add a new category.

Following are the task you can perform related to the trouble ticket:

• Search a specific ticket

• Viewing all your clients ticket

• Deleting a ticket

• Viewing more details of selected ticket

• Viewing all your ticket categories

• Editing an existing category for the ticket

• Deleting an existing category for your ticket

• Adding a new category of the trouble ticket

• How to close an existing ticket

• How to submit response to a ticket