VIEWING ALL YOUR TICKETS CATEGORIES

To view all the categories for the ticket:

• Click the Trouble Ticket menu under the Help section.

• Click the My categories submenu.

• Here you will be displayed for all your categories with the following details:

Category Name:

This is the category name.

Description:

This is any useful text related to your category which may further describe the category.

Actions:

This is the action you can take for a respective category.

Delete:

You can delete an existing category if it is not required. In that case the panel asks for the confirmation message.

Edit:

You can also edit and existing category. This includes changing its name or description.