VIEWING THE DETAILS OF SELECTED TICKET

To view the details of a specific ticket:

• Click the Trouble Ticket menu under the Help section.

• Click the My Tickets submenu.

• In the table listing select the ticket for which you want to view the details.

• Click the Details button, you will be displayed with the following information:

Ticket Number:

This is the ticket number, assigned to the ticket when it was escalated.

Client:

This is the login name of the user who escalated this ticket. It can be a reseller or a webadmin.

Issue Date:

This is the issue date of the ticket.

Priority:

This is the priority set for this ticket at the time of its creation.

Category:

This is the category from which the ticket belongs. It is also set at the time of creation.

Status:

This is the current status of the ticket.

Action:

This is the action you can take for the selected ticket.

Close Ticket:

Click this button if you want to close the selected ticket. In that case the Status of the ticket in the panel of all the associated users will be set to Close.

Problem:

This is the actual problem inquired in this ticket. It consists of the Subject and the Problem part. The subject is displayed in bold text format.