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Live Chat Admin Window

Following figure illustrates the main conversation window for users and customers:

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Figure: Live Chat Window

1. Send Message (currently, this tab is selected that allows users to send an instant message to customers)

2. Send Command

It allows you to send different commands to customers as shown below:

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Figure: Send Command

Select the command (Push, Image, URL or E-mail) you want to send to the customer and then specify the required URL or E-mail address as per the selected command. Select Send button to send the selected command to the customer.

3. Canned Reply

It allows you to select the reply from the template as shown below:

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Figure: Canned Reply

Select the reply from the list and select Send button to send the selected reply to the customer

4. Canned Push

It allows you to select the company names from the list as shown below:

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Figure: Canned Push

Select any company name from the list and click Send button to open its URL at customer side.

5. Canned Image

It allows you to select the images from the list as shown below:

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Figure: Canned Image

Select any image from the list and click Send button to send the image to the customer.

6. Canned URL

It allows you to select URLs from the list as shown below:

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Figure: Canned URLs

Select any URL from the list and click Send button to send the URL to the customer.

7. Canned E-mail

It allows you to select the e-mail addresses from the list as shown below:

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Figure: Canned E-mail

Select any address from the list and click Send button to send the e-mail address to the customer.

8. Go to URL

Selecting Go to URL opens following screen:

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Figure: Go to URL

Specify any URL as per your requirements and select Browse. It opens the specified page.

9. My Links

Selecting My Links opens following screen:

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Figure: My Links

Specify any URL as per your requirements and select Open. It opens the specified page. The page is not send to the customer, it only opens the page at your side