Viewing all your trouble tickets

To view all your client tickets:

• Click the Trouble Ticket menu under the Help section.

• Click My Tickets submenu.

• You will be displayed with all the tickets in your panel with the following details.

Ticket Number:

Every ticket is given a number. This number is just like the serial number. Within your panel this number is unique.

Subject:

This is the subject of the ticket sent by the client. This is set by user who has escalated the ticket.

Responses:

This is the total number of responses given to this ticket.

Issue Date:

This is the issue date of the ticket.

Last Updated By:

This is the user name who lastly updated it. It help you find out quickly if there was any response to your ticket.

Status:

This is the current status of the ticket. It can be New, Closed, or Updated.

Category:

This is the category from where the ticket belongs.