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HOSTING CONTROLLER 7C MANUALS :: Reseller |
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HOSTING CONTROLLER 7C MANUALS :: Reseller |
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To view the details of a client ticket:
Click the Trouble Ticket menu under the Help section.
Click the My Tickets submenu.
In the table listing select the ticket for which you want to view the details.
Click the View button, you will be displayed with the following information, along with the details of Problem and Responses:
Ticket Number:
This is the ticket number, assigned to the ticket when it was escalated.
Client:
This is the login name of the user who escalated this ticket. It can be a reseller or a webadmin.
Issue Date:
This is the issue date of the ticket.
Priority:
This is the priority set for this ticket at the time of its creation.
Category:
This is the category from which the ticket belongs. It is also set at the time of creation.
Status:
This is the current status of the ticket.