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HOSTING CONTROLLER 7C MANUALS :: Reseller |
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HOSTING CONTROLLER 7C MANUALS :: Reseller |
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To view all your client tickets:
Click the Trouble Ticket menu under the Help section.
Click Clients Ticket submenu.
You will be displayed with all the tickets in your panel with the following details.
Ticket Number:
Every ticket is given a number. This number is just like the serial number. Within your panel this number is unique.
Subject:
This is the subject of the ticket sent by the client. This is set by user who has escalated the ticket.
Client:
This is the login name of the user who has escalated the ticket.
Responses:
This is the total number of responses given to this ticket.
Issue Date:
This is the issue date of the ticket.
Status:
This is the current status of the ticket. It can be New, Closed, or Updated.
Category:
This is the category from where the ticket belongs.