Trouble Ticket

Trouble ticketing is a built-in feature of reporting a specific problem or issues or requesting help from one level above. The trouble ticketing is an efficient way to track requests and provide response in time and ensure systemised record keeping of these responses and requests.

Thus Trouble tickets are an easy way of sending a support request to your hosting administrator or Hosting Controller whenever you have a problem.

It consists of following sections:

Following are the tasks you can perform under this section:

• Viewing all you clients tickets.

• Viewing detail of a client ticket.

• Closing a client ticket.

• Submitting response to your client ticket.

• Deleting a client ticket.

• Viewing all your tickets.

• Viewing the detail of your ticket.

• Creating a new ticket.