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HOSTING CONTROLLER 7C MANUALS :: Reseller |
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HOSTING CONTROLLER 7C MANUALS :: Reseller |
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To submit a response to a client ticket:
Click the Trouble Ticket menu under the Help section
Click the Clients Tickets submenu
In the table listing select the ticket for which you want to submit response.
Click the View button, you will be displayed with the ticket details.
Under Enter the Response section, provide the Subject and Reply, and click Submit Response button.
If you want to escalate to ticket to your hostadmin, tick the Escalate ticket check box.
To submit a response to your ticket:
Click the Trouble Ticket menu under the Help section
Click the My Tickets submenu
In the table listing select the ticket for which you want to submit response.
Click the View button, you will be displayed with the ticket details.
Under Enter the Response section, provide the Subject and Reply, and click Submit Response button.