Priority Support @ HC

Hosting Controller also introduces another medium of quicker support to its clients – The Priority Support. In the past, we have found email support to be the most efficacious means of delivering support. Nevertheless, we realize you are more comfortable knowing that you have additional support options available should a need arise. We now offer a new support plan called ‘Priority Support @ HC’.

Priority Support Plan Details

Under these plans you are entitled to talk to our technical engineer on the phone to get priority support, however following procedure must strictly be followed:

First open a support ticket by sending an email to support@hostingcontroller.com or visiting HC Support Center.
Clearly explain the problem encountered and its correct sequence if any in your email.
When you call us , make sure you have related ticket number and your paid invoice number with you.
Over the phone you may also be required to give your HC Control Panel access or Server access to our support team.
HC technical engineer will take your contact number and advise you a specific time line, when he will be able to update you back via phone or email. This time line may vary depending on the nature of reported issue.

Following are the ‘Priority Support’ options

Express Priority Support

This support plans entitles you to reach our support engineers from 9:00 A.M – 4:00 P.M (EST) from Monday to Friday.

Contact Timings: 9:00 A.M – 4.00 P.M (EST) Monday to Friday.
Response Time: 3 – 4 Hours.

Price (USD):

Monthly*	$25 / Server
Quarterly*	$60 / Server
Yearly	$225 / Server
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Exclusive Priority Support

This support plans entitles you to reach our technical support engineers round-the-clock from Monday to Sunday and 24 hours a day.

Contact Timings: Any time in 24 hours - Monday to Sunday.
Response Time: 1 – 2 Hours.

Price (USD):

Monthly*	$45 / Server
Quarterly*	$115 / Server
Yearly	$425 / Server
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Terms & Conditions:
HC tech support staff has always been there for its clients. Assisting them in variety of issues they face from time to time. Due to our friendly and careful support, many customers also request different type of server management tasks from the support engineers. But it should also be realized that performing these server management tasks are not covered under free or priority support plans. For server management tasks check HC++ Support Services.

* All priority support services contracts are of minimum six months.

Hosting Controller is based in Vancouver, Canada with offices in San Diego, Los Angeles, Richmond and Islamabad. Hosting Controller is a wholly owned subsidiary of Hosting Controller, Inc., a Canadian Corporation. Hosting Controller� is a product of over ten years of software development and consultancy experience tailored to hosts. We provide automation development solutions to hosts of every size, shape and design. Our experience and expertise is equally tailored to suite enterprise provisioning and automation solutions. Our team is made up of industry veterans; we are and we always have been a leading innovator to the hosting community since 1999 and most recently so with the launch of HC8!