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Free Support @ HC
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| FREE your mind
with Hosting Controller’s FREE technical support
(24x6). At Hosting Controller, we realize the importance
of world-class technical support. We believe that every
support interaction strengthens our clients’ overall
satisfaction with Hosting Controller and reinforces our
relationship with them.
Unlike all its leading rivals HC assists all its customers
round the clock. Web host on an average spend up-to
$ 500/year, and mostly right after they are finished
spending money in buying and establishing a new server
they realize that a never ending bill of tech support
has started.
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| We
provide free technical support through following
mediums: |
- Emails.
- Live Chat
- Forums
- Knowledgebase
- Online Documentation
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| To
make sure that you get the instant and hassle free
support which we intent to provide you with, each
customer is required to follow certain procedure:
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- It is highly recommended that first you check
for solution of your problem in our online documentation,
knowledgebase & FAQ articles before you
proceed for our assistance.
- If no solution is found then open a support
ticket by sending an email to support@hostingcontroller.com
or visiting HC
Support Center.
- Under free support, response time for each
ticket is within 24 hours. This response gives
you an update on your opened ticket but does
not always imply that the mentioned problem
is also fixed in 24 hours. Rarely, it may happen
that reported issue is a critical bug; to deal
with that bug our development team also has
to be involved, which may take longer than 24
hours.
- You may also require giving your HC Control
Panel or Server access to our support team.
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Salient
benefits of Hosting Controller free support.
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- Rapid acknowledgement, relief, and resolution
of technical issues.
- Effective management of support tickets, status
reporting, and escalation, whenever required.
- You will save up to $500/server/year from
Hosting Controller FREE support; there are absolutely
no charges for generating any number of support
tickets.
- If you encounter an issue and have not purchased
the support plan then there is no need for that
– just send a mail to our support department
and you will get reply. Though response time
may vary.
- Free knowledgebase and online documentation
which are updated regularly.
- Free Hot fixes are provided on regular basis
as part of free support to our customers.
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Terms
& Conditions for Free Technical Support
| Contact
Support! |
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