Trouble Tickets

Trouble tickets are a way of sending a support request to your hosting administrator or Hosting Controller whenever you have a problem. Trouble tickets are divided into two separate types:

- Personal - Tickets created by you about problems that you are having that only you can see. This is the default setting when creating a ticket.

- Archive Tickets - Tickets created by you about problems that you are having that all other user of the same user level can see. For example, a archive tickets created by a web admin can be viewed by all other web admins as well.

Note: You can often find an answer your problem in the Hosting Controller help documentation. Refer to Getting help for more information.

Topics:

- Viewing personal tickets
- Viewing Tickets Archive
- Creating a new ticket

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