At HC we understand that your business software is critical to the day to day activities. To ensure you a quicker support medium ‘Priority Support Plan’ is what your business needs. Priority Support Plan provides you peace of mind that you always have the backup service, support and expertise you need on demand via a number of different options such as phone, email and live chat.
HC technical engineer will take your contact number and advise you a specific time line, when he will be able to update you back via phone or email. This time line may vary depending on the nature of reported issue.
Customers with Exclusive Priority support plan don’t have to follow above mentioned procedure as they will be assigned exclusive technical account manager who they can reach via phone 24x7 to discuss technical matters.
HC tech support staff has always been there for its clients. Assisting them in variety of issues they face from time to time. Due to our friendly and careful support, many customers also request different type of server management tasks from the support engineers. But it should also be realized that performing these server management tasks are not covered under standard or priority support plans. For server management tasks check HC Professional Support Services.
* All support services contracts are of minimum one year.